Call Center Agent | Customer Service [COC0020217]

ProSidian Seeks a Call Center Agent | Customer Service [COC0020217] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0We seek 217 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Call Center Operations Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.JOB OVERVIEWProvide services and support as a Call Center Operations (Call Center Agent) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).RESPONSIBILITIES AND DUTIES - Call Center Agent | Customer Service [COC0020217]Handle large volumes of calls daily.Document customer issues and resolutions.Meet established call metrics and KPIs.The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC.  Initially identified Work Site Address (Subject to Change or Working Remotely):  612 East 4th StreetCharlotte, NC 28202